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Number of Pages 3
The writer looks at the way in which a manufacturing company may identify weaknesses in the operating procedures in order to remedy a manufacturing problem. The 5 gap model, also known as SERVQUAL, is used. The paper demonstrates the application of this model which is often applied to the service industry to manufacturing and finishes with some recommendations. Two sources are cited in the bibliography of this three page paper.
File: TS65_TEITECcase.doc
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