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Number of Pages 12
A 12 page paper discussing quality-based process management tools available to managers. Many service organizations have demonstrated that TQM and its variations are as applicable to service "products" as it is to manufacturing processes. The task for the specific organization is to choose that which best fits its industry, operations and customers. The paper discusses the four functions of management; risk management; systems thinking; TQM; six sigma; JIT; and Continuous Quality Improvement. Bibliography lists 11 sources.
File: CC6_KSmgmtProTheo.rtf
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