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Number of Pages 5
A 5 page paper discussing which of Deming's 14 Points that this 2001 Baldrige Award winning restaurant have institutionalized in its operations. Pal's has placed rabid attention to Deming's 5th and 6th Points; the paper recommends closer attention to Points 7 and 14. Bibliography lists 3 sources.
File: CC6_KStqmPals.rtf
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