HRM and Its' Role in the Customer Triangle of Company, Employee and External Customer

Number of Pages 14

This 14 page paper looks at how human resource management (HRM) can be very important to a company when trying to satisfy customers. Using the framework of the customer triangle the paper looks at the different theories and concepts that support the development of a customer centric strategy and then consider how these may be used by the HRM department to add value to the organization. The bibliography cites 15 sources.


File: TS14_TEcusttriang.rtf


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