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Number of Pages 15
A 15 page paper providing only the methodology and proposal sections of a larger paper addressing airport customer service. The methodology section discusses the nature of action research at length and includes brief discussions of the case study and survey methods of qualitative research that will be employed as well. Includes a table and 3 diagrams. Bibliography lists 11 sources.
File: CC6_KSresActCustSat.rtf
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